FAQ
Here, you'll find answers to all frequently asked questions from Erfan Sanat customers regarding our products, services, quality standards, purchasing procedures, and technical inquiries about urban and industrial projects. At Erfan Sanat, we strive to guide you in choosing the best products and services by providing clear and accurate information. If you have a question not listed here, please feel free to contact our experts via the **Contact Us** page.
Order Placement Guide for Customers
Direct ordering through the website is currently not available.
However, you can place and follow up on your order via the Contact Us page or WhatsApp chat.
Our support team at Erfan Sanat Esfahan will get in touch with you as soon as possible.
To ensure accurate order processing, please provide details such as the product type, quantity, installation location, desired delivery time, and contact information. For large projects, we also require maps or photos of the installation site so our design team can create a preliminary plan before starting the project, helping you place your order more effectively.
Yes, Erfan Sanat is fully prepared to design and manufacture lighting equipment precisely tailored to the unique requirements of each project. Simply share your specific details with our consultants, and we will provide the best solution customized to your project’s needs.
After receiving your information and initial order, a proforma invoice will be issued. Once confirmed and paid, the preparation, technical testing, packaging, and shipping processes will begin. Throughout these stages, you will be kept informed about your order status via messages or calls.
Company Products and Productions
Erfan Sanat Esfahan manufactures a diverse range of urban lighting equipment. These products include various pixel point lights, LED strips, linear lights, wall washers, festive lamps, and volumetric light elements. They are designed for illuminating bridges, building facades, streets, parks, and special event ceremonies.
Yes, most of our products have an IP68 rating or higher, making them resistant to dust, moisture, rain, and direct sunlight. Additionally, they are made with UV-resistant materials and designed to withstand extreme heat and cold, ensuring durability in outdoor environments.
Yes, many of our products, such as point lights and digital LED strips, feature addressability and programmable functions. This allows for diverse lighting effects, synchronization with sound or events, and smart control. Controls can be configured via software or hardware controllers.
Yes, Erfan Sanat has the capability to manufacture lighting equipment fully customized to the specific needs of each project. Simply share your desired features such as dimensions, light color, brightness level, or installation method with our consulting team, and we will design and produce a product precisely tailored to your specifications.
Yes, all Erfan Sanat products are designed and manufactured according to the latest standards and engineering principles. The company holds an ISO 9001:2015 certification for quality management. Before release, products undergo rigorous quality control tests to ensure reliable performance, high safety, and long lifespan in urban and industrial projects.
Technical Services and Product Support
If you experience any technical issues or malfunctions with the equipment, simply contact Erfan Sanat’s support team via phone, WhatsApp, or the contact form on our website. Our technical experts will provide initial guidance and, if necessary, dispatch a specialist technician to your location.
Yes, during the warranty period, if a manufacturing defect is confirmed, faulty parts will be repaired or replaced free of charge. Even after the warranty expires, repairs are available for a standard fee. Our goal is to ensure the long-term optimal performance of your equipment.
Before installation, our technical team can offer services such as site inspection, infrastructure assessment, technical recommendations, and preliminary design proposals. These services help ensure a more precise and professional project execution.
Yes, after product installation, our technical team provides necessary training on equipment operation, maintenance, and safety guidelines. This training is offered either in person or through written manuals to ensure customers can use the equipment correctly and extend its lifespan.
Erfan Sanat Esfahan has over two decades of experience in designing and manufacturing urban and industrial lighting equipment. Leveraging engineering expertise, a specialized team, and advanced technologies, the company has successfully completed numerous projects nationwide and is recognized as a trusted brand in the industry.
About the Company and Executed Projects
Erfan Sanat has participated in a variety of projects, including lighting for bridges, urban building facades, parks, festive installations, and light festivals. These projects are mainly carried out in collaboration with municipalities, construction organizations, and building companies across various cities nationwide.
Yes, the official company website features a dedicated “Projects” section showcasing images, descriptions, and technical specifications of several completed projects. Customers can visit this section to familiarize themselves with the quality and variety of Erfan Sanat’s executed projects.
Absolutely, Erfan Sanat is ready to collaborate with government agencies, municipalities, architectural offices, and contractors on lighting projects. To initiate cooperation, simply contact us through the website’s communication channels to schedule a consultation and technical review.
One of the key factors that distinguish Erfan Sanat is the use of high-quality raw materials, domestic production capabilities, specialized preliminary design for each project, and comprehensive customer support. Additionally, by offering integrated consulting, design, implementation, and after-sales services, the company has earned the trust of reputable clients and municipalities.
Yes, Erfan Sanat regularly participates in specialized lighting, electrical, and urban development exhibitions to showcase new products and build closer connections with customers and industry professionals. This presence provides an opportunity to demonstrate capabilities and receive direct feedback from lighting experts.
